Case study ยท 02
When Everything Is AI, Nothing Is
Shaping what a product's AI actually is โ and it isn't.
When Highway built Miles, an AI assistant and brand mascot, the instinct was to attribute everything AI-adjacent to him. I mapped what Miles actually was against what he was being asked to be, built attribution standards that held across two products, and created a separate AI pattern that's now shipping across the platform. The mascot survived. So did the strategy built around him.